Overview

At Delicate Derma, each product is handcrafted with precision and care. Due to the nature of our products, we maintain a selective return policy.

Returns Eligibility

We accept returns under the following conditions:

• Item must be unused and in original packaging
• Return request must be made within 7 days of delivery

Non-Returnable Items

The following items cannot be returned:

• Used or opened products
• Custom or limited-edition items
• Sale or promotional items

Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.

Provide:

• Order number
• Photo of the product

We will arrange a replacement or resolution.

Refunds

Once your return is approved:

• Refunds will be processed to the original payment method
• Processing time may take 5–10 business days

Shipping Costs

• Customers are responsible for return shipping costs
• Original shipping fees are non-refundable

Contact Us

To initiate a return:
Email: nadia@delicatederma.com
Phone: 212 203 8689

Final Note

Delicate Derma is committed to delivering an elevated self-care experience. If you have any concerns, our concierge team is here to assist you.